Terms & Conditions

These Terms & Conditions govern your use of our website and the engagement of services provided byQUICKBOOKS ENTERPRISE PTY LIMITED. By accessing the site or requesting a quote, you agree to these terms. Each engagement is additionally governed by a written statement of work that prevails over these terms in the event of inconsistency for that engagement.

1. Definitions

• “We”, “us”, “our” – QUICKBOOKS ENTERPRISE PTY LIMITED (ABN 74 700 945 375).
• “You”, “client” – the person or entity requesting or receiving services.
• “Services” – the technology and engineering services described on this site.
• “Engagement” – a contracted scope of work agreed in a statement of work.

2. Use of the website

• You may use the site for lawful business enquiries only.
• You must not attempt to disrupt, reverse-engineer or gain unauthorised access to the site or systems.
• Content, branding and materials on the site are owned by us or our licensors and may not be reproduced without permission.

3. Quotes and engagements

• Quotes are provided individually based on the information you supply and are valid for 30 days unless stated otherwise.
• An engagement is formed only when both parties sign a statement of work (or equivalent agreement).
• Scope, deliverables, timeline, fees and acceptance criteria are defined in the statement of work.
• Any change to scope is handled through a documented change request.

4.Fees and payment

• Fees, currency and payment milestones are set out in the statement of work.
• Invoices are payable within the terms stated on the invoice (typically 14 days from issue).
• Late payments may incur interest and suspension of services after written notice.
• Where card payments are accepted, they are processed by certified third-party gateways. We do not store cardholder data.
• All fees are exclusive of applicable taxes (such as GST) unless stated otherwise.

5. Refunds

Our refund arrangements are set out in our Refund Policy, which forms part of these terms. In summary, a 7-day refund commitment applies from the start of an engagement as described in the Refund Policy.

6. Client responsibilities

• Provide accurate information, timely access and required materials to enable delivery.
• Provide a single point of contact with authority to make decisions.
• Ensure you have the rights to any assets, data or third-party materials you provide to us.
• Review deliverables promptly against acceptance criteria.

7. Intellectual property

• On full payment, intellectual property in custom deliverables transfers to the client as specified in the statement of work.
• We retain rights to pre-existing tools, libraries, frameworks and methodologies developed before or independently of the engagement.
• We may reference the engagement and client name for marketing unless the client requests otherwise in writing.

8. Confidentiality

Each party agrees to keep confidential information received from the other confidential and to use it only for the engagement. We will protect client information in line with our Privacy Policy and applicable law.

9. Data protection and security

• We process personal information as described in our Privacy Policy.
• We implement reasonable technical and organisational security measures.
• Commerce engagements are architected to be PCI-DSS aware; cardholder data is handled by certified gateways, not stored by us.
• Clients remain responsible for their own PCI-DSS attestation where applicable to their business.

10. Warranties

• We warrant that services will be performed with reasonable skill and care.
• We warrant that deliverables will conform to the acceptance criteria in the statement of work.
• Any non-conformance will be remedied within a reasonable period at no additional cost.

11. Limitation of liability

• To the extent permitted by law, our aggregate liability for an engagement is limited to the fees paid for that engagement.
• We are not liable for indirect, consequential or loss-of-profit damages.
• Nothing in these terms excludes liability that cannot be excluded under applicable law (including the Australian Consumer Law).

12. Termination

• Either party may terminate an engagement for material breach, with written notice and a cure period of 14 days.
• On termination, fees for work performed up to the termination date become payable.
• Provisions intended to survive termination (confidentiality, IP, liability) remain in effect.

13. Governing law and jurisdiction

These terms and any engagement are governed by the laws of New South Wales, Australia(and the Commonwealth of Australia). The parties submit to the non-exclusive jurisdiction of the courts of New South Wales. For clients located outside Australia, local mandatory consumer and data protection rights remain unaffected.

14. Disputes

We aim to resolve disputes promptly and in good faith. If a dispute arises, please contact us atcontact@quickbooksenterprise.au. If the matter cannot be resolved within 30 days, either party may pursue the remedies available under the governing law.

15. Changes to these terms

We may update these terms from time to time. The current version is identified by the “last updated” date above. Engagements in progress continue under the terms agreed at the start of the engagement.

16. Contact

QUICKBOOKS ENTERPRISE PTY LIMITED
17 Bloom Avenue, Coomera, QLD 4209, Australia
Email: contact@quickbooksenterprise.au · Legal: contact@quickbooksenterprise.au
Phone: +61 2 8000 0000
ABN: 74 700 945 375