Privacy Policy

Last updated: 31 July 2026

This Privacy Policy explains how QUICKBOOKS ENTERPRISE PTY LIMITED (“we”, “us”, “our”) collects, uses, discloses and protects personal information in connection with our website and services. We are committed to protecting privacy and complying with the Privacy Act 1988 (Cth) (Australia) and the Australian Privacy Principles, and with applicable data protection laws in the jurisdictions where our clients are located, including the EU/UK GDPR where relevant.

1. Information we collect

1.1 Information you provide

  • Contact and identity data: name, business email, phone number, company and role.
  • Project data: service of interest, indicative budget, project details and messages you send us.
  • Account data: if you are invited as a user, your email address and role.

1.2 Information collected automatically

  • Technical data: IP address, browser type, device type and pages visited.
  • Usage data: aggregate analytics about how the site is used to improve our services.

We do not collect or store credit or debit card information on our infrastructure. Card payments, where applicable, are processed by certified third-party payment gateways and acquirers.

2. How we use your information

  • To respond to enquiries and provide quotes, proposals and services.
  • To deliver, manage and support engagements and contracted work.
  • To communicate with you about projects, invoices and account matters.
  • To comply with legal, tax and regulatory obligations.
  • To improve our website, services and security posture.

3. Legal basis for processing

Where the GDPR applies, we process personal information on the following bases:

  • Consent – where you have provided information voluntarily for a quote or enquiry.
  • Contract – where processing is necessary to deliver a contracted engagement.
  • Legal obligation – to meet tax, record-keeping and regulatory duties.
  • Legitimate interests – to operate securely and improve our services.

4. Disclosure of information

We may share personal information with:

  • Service providers and processors who support our operations (hosting, analytics, email) under written agreement.
  • Payment gateways and acquirers, where you make a card payment (card data is handled by them, not us).
  • Professional advisers, auditors and legal counsel where reasonably necessary.
  • Regulators, courts or law enforcement where required by law.

We do not sell personal information to third parties.

5. International transfers

We are headquartered in Australia and may engage governed offshore delivery teams. Where personal information is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses, binding corporate rules or equivalent lawful transfer mechanisms, and require recipients to maintain confidentiality and security.

6. Data security

  • Data is encrypted in transit using TLS 1.2 or higher.
  • Stored data is protected with access controls and encryption at rest (AES-256 where applicable).
  • Access is granted on a least-privilege, need-to-know basis and is reviewed regularly.
  • We maintain documented incident response procedures.

Our commerce engagements are architected to be PCI-DSS aware. We do not store cardholder data; payment processing is delegated to certified gateways to minimise PCI scope.

7. Data retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal and tax obligations, resolve disputes and enforce agreements. Inactive enquiry data is deleted or de-identified after a reasonable period.

8. Your rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal information we hold about you.
  • Correct inaccurate or out-of-date information.
  • Request deletion of your personal information (subject to legal obligations).
  • Object to or restrict certain processing.
  • Withdraw consent at any time (without affecting prior lawful processing).
  • Lodge a complaint with a relevant data protection authority.

To exercise any right, contact us at contact@quickbooksenterprise.au.

9. Cookies

We use essential cookies for site functionality and optional analytics cookies to understand usage. You can control cookies through your browser settings. We do not use cookies for intrusive advertising.

10. Children’s privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided information, contact us to arrange deletion.

11. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated “last updated” date. Continued use of the site after changes constitutes acceptance.

12. Contact

QUICKBOOKS ENTERPRISE PTY LIMITED
17 Bloom Avenue, Coomera, QLD 4209, Australia
Email: contact@quickbooksenterprise.au · Legal: contact@quickbooksenterprise.au
Phone: +61 2 8000 0000
ABN: 74 700 945 375