Refund Policy

QUICKBOOKS ENTERPRISE PTY LIMITED is committed to fair, transparent and prompt handling of refunds. This policy explains our 7-day refund commitment and the process for requesting a refund. This policy forms part of our Terms & Conditions.

1. The 7-day refund commitment

If, within 7 calendar days of the agreed start date of an engagement (or the date an initial payment is received, whichever is earlier), you decide not to proceed, you may request a refund of any initial payment. We will refund the initial payment in full, less:

• Any work already performed and accepted up to the refund request, billed at the agreed rate; and
• Any non-recoverable third-party costs already incurred on your behalf (such as licensed software or infrastructure provisioned specifically for you).

If no work has been performed and no third-party costs incurred, the initial payment is refunded in full within 7 business days of the request.

2. How to request a refund

• Email contact@quickbooksenterprise.au with the subject line “Refund Request” and include your name, engagement reference and reason.
• We will acknowledge your request within 1 business day.
• Approved refunds are processed to the original payment method within 7 business days.

3. Refunds after the 7-day window

After the 7-day window, engagements are governed by the statement of work and our Terms & Conditions. Refunds after this period are considered on a case-by-case basis, including where:

• We fail to deliver agreed milestones and do not remedy the failure within a reasonable period.
• The engagement is terminated under the termination clause of the Terms & Conditions.
• Work performed up to termination is accepted and billed at the agreed rate.

4. Card payments

Where a payment was made by credit or debit card through a certified gateway, refunds are returned to the original card. We do not store cardholder data; the refund is initiated by us and processed by the gateway or acquirer. Depending on your bank, the refund may take 5–10 business days to appear.

5. Non-refundable items

• Third-party licences, software or infrastructure provisioned specifically for you and already incurred.
• Work performed and accepted up to the refund request.
• Discovery or consulting work where the findings report has been delivered.

6. Chargebacks

We ask that you contact us before initiating a chargeback. Most issues can be resolved directly and quickly. Unjustified chargebacks may be contested with evidence of services rendered and accepted.

7. Cancellation of recurring services

For managed services or staff augmentation billed periodically, you may cancel with the notice period set out in your statement of work. Cancellation stops future billing; fees for services already performed remain payable and are not refundable except under this policy.

8. Consumer rights

Nothing in this policy excludes rights or remedies available to consumers under the Australian Consumer Law or other applicable mandatory consumer protection laws that cannot be excluded.

9. Contact

QUICKBOOKS ENTERPRISE PTY LIMITED
17 Bloom Avenue, Coomera, QLD 4209, Australia
Email: contact@quickbooksenterprise.au · Legal: contact@quickbooksenterprise.au
Phone: +61 2 8000 0000
ABN: 74 700 945 375